Having issues all of the sudden controlling the presentation through the app on my phone. Worked fine for months now it seems to freeze every Sunday. Any suggestions?
- Hey Pastor Steve I am sorry to hear about that. We are trying to make the remote a seamless tool. We can dig deeper, but we'll need log files from the remote device and from the presentation computer. 1. Obtaining Logs From Your Mobile Device: Not sure what device you have, but you'll see a gear or settings icon that will take you to a menu. Choose send support info. On IOS it'll look like a hamburger. 2. Sending Logs From Your Presentation Computer (make sure its the computer you were running Proclaim with on Sunday) In Proclaim go to the Help menu and choose 'save log files' Then send us that zip file to support@faithlife.com
- Thank you. It think I sent it over