- Hey Chuck lauver Thanks for giving us a call, but I'll attach some instructions in case others are running into this. We'll want to take a look at your log files which can be obtained from the Help menu in Proclaim. Feel free to email that zip file & your PowerPoint file to support@faithlife.com We chatted and you informed us that the error message was 'unexpected error occurred' For a quick work around -- you can export the PowerPoint slides as images and then import those images into Proclaim. I believe you are doing this now based on our discussion earlier today. Feel free to give me a call back at 888-634-2038 if you have any questions. We'll be here from 6am PST to 6pm PST.