Hello.
I am brand new to faithlife giving and just have a quick question. I am trying to test out the "text to give" feature. I texted "Give 10" to the number we have been given and nothing happened. I did not receive any sort of confirmation. Nothing. I don't want to keep texting but I am not sure how to correct this. Please help.
- Ok. The new Text to Give number is working. When I ran my test, it brought about another question. It was my understanding in my initial conversation that the Text to Give was a financial platform/portal in itself. But when I ran the test, I received a message that took me to the web portal. In the rural area where I serve, there are several people who have flip phones that will not access a web portal. In other words, a good portion (not the majority or some overwhelming percentage, but a goodly number) have phones that are not smart phones with internet access. The Text to Give was supposed to be an option for these folks. Did I misunderstand something? Or is there something else I need to setup?
- Hey C. Whitney Simmons, Sadly at this time it is only done through that web portal. Allow me to check if there is anything in works for that.
- Thank you for reaching out, C. Whitney Simmons. Tanner Johnson (Faithlife) is correct. Text to Give includes an initial setup via web browser to register the phone number for the giver and set up the stored payment method for future use. All subsequent gifts will use that stored payment account to process the gift with the giver texts Give and an amount (e.g. Give 10). We will look into other alternatives to this implementation.